JPEG To Text Policy

Refund Policy

This policy explains when refunds may be granted for JPEG To Text subscriptions, API plans, credits, and custom usage plans.

Refund Eligibility

1. Eligibility for Refunds

Refunds may be considered only for the most recent active plan or the latest purchased plan when the credits or service have not been used.

Duplicate Payment

If a customer is charged more than once for the same plan due to a system or payment gateway issue, the duplicate charge can be refunded after confirmation.

Wrong Plan Purchase

If a customer purchases the wrong plan and then purchases the correct plan, a refund for the incorrect plan may be reviewed if both plans have the same validity period and the incorrect plan has not been used.

Technical Billing Error

If payment is completed but the subscription or credit balance is not activated due to a verified system error, the issue will be corrected or refunded.

Non-Refundable Cases

2. Non-Refundable Situations

Refunds are not available in the following situations:

Change of Mind

The customer no longer wants to use the service after purchase.

Used Credits

Refunds are not available for credits already used for Image to Text, Formatted OCR, JPG to Excel, JPG to Word, JPG to PDF, or API requests.

Feature Misunderstanding

The customer expected a feature that is not listed as part of the selected plan.

Temporary Service Issue

A short service interruption that was resolved and did not prevent continued use of the plan.

Discounted Plans

Plans purchased during a discount, launch offer, or promotional sale are not refundable after activation.

Custom Plans

Custom plans created for specific usage requirements are final once activated.

Active Plans

3. Active and Expired Plans

A refund request can only be reviewed for the currently active plan or the most recent unused purchase. Expired plans, previous plans, and fully used plans are not eligible for a refund.

API Refunds

4. API Plan Refunds

API plan refunds are reviewed only when the plan has not been used. Once API credits are consumed or API requests are processed, the used portion is not refundable.

Refund Request

5. How to Request a Refund

To request a refund, contact the JPEG To Text support team with the account email, order details, plan name, payment date, and a clear explanation of the issue.

Refund requests are normally reviewed within 2-3 working days.

Deductions

6. Payment Gateway and Used Credit Deductions

If a refund is approved, payment gateway fees, processing fees, and the value of any used credits may be deducted from the refundable amount.

Cancellation

7. Cancellation of Service

Customers can request cancellation through the account area or by contacting support. Cancellation stops future renewal, but it does not automatically create a refund for the active billing period.

Policy Updates

8. Policy Updates

JPEG To Text may update this Refund Policy when plans, billing rules, API usage, credit limits, or service terms change. The latest version published on this page will apply to future purchases and refund requests.

Support

Contact Support

For refund, billing, subscription, or API plan questions, contact JPEG To Text support.